Senior Voice of Customer Insights Lead (Remote)

Posted 4 days ago

hartford steam boiler inspection insurance companyBel Air (MD)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Lead

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About the role

Hartford Steam Boiler (HSB) in Hartford, CT is seeking a Senior Customer Insights Specialist to design, implement, and evolve Voice of Customer programs across the enterprise. You will partner with business leaders to translate customer experiences into actionable listening initiatives that drive measurable improvements. The role requires 7+ years in CX or market research, strong Qualtrics expertise, and the ability to work across teams with quarterly travel to the Hartford office.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.