Client Experience Supervisor - Lead Service & Growth

Posted 17 days ago

pace analyticalEast Longmeadow (MA)

First-Line Supervisors of Personal Service Workers Telemarketing Bureaus and Other Contact Centers

SENIORITY

Senior

Apply

About the role

Pace Analytical Services LLC is hiring for a Client Experience Supervisor in the United States. The role focuses on strengthening client relationships, leading the customer experience team, and ensuring high-quality service delivery in a fast-paced environment. You will manage escalation points, work across sales, marketing, and product teams, and drive improvements based on client feedback and performance data.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.