Remote Benefits Enrollment Representative (Local Candidates only!)
Posted today
aline staffing solutionsSan Diego (CA)
Customer Service RepresentativesTelemarketing Bureaus and Other Contact Centers
SENIORITY
Junior
SALARY
$18.50/hour
About the role
Remote Benefit Customer Service Representative (Local Candidates Only) Now Hiring in San Diego, CA! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people's lives every day. Pay Starting Pay: $18.50/hour Starting Bilingual Pay: $19.25/hour (Spanish or French) Location Remote position for local candidates only Must live within 2 hours of San Diego, CA You'll report to the office on Day 1 to pick up equipment and may occasionally attend in-person meetings or special projects. Start date 08/31/26 What You'll Do Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat—we prioritize quality over speed. Start on a single client account, then receive cross-training to support multiple clients over time. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including sensitive or complex situations. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in compliance with HIPAA and data privacy standards. Schedule & Flexibility Monday–Friday only (No weekends—ever!) During peak season: 40 hours/week with potential overtime. During off-peak: 32–40 hours/week, based on client needs. Must be flexible to work shifts between 8:00 AM – 9:00 PM. What We're Looking For High school diploma or GED required. Customer service or call center experience is a plus, but not required—we'll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Basic computer proficiency and comfort learning new systems. Bilingual Candidates Encouraged to Apply We're especially looking for fluent Spanish or French speakers. Qualified bilingual candidates earn $19.25/hour, which includes a $0.75/hour bilingual differential. Apply Today! If you're looking for a rewarding remote customer service opportunity with a supportive team, apply today! A member of the A-Line team will be in touch shortly to help you get started.
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