Customer Care Advocate - Own Each Call to Resolution

Posted 2 days ago

inktel contact center solutionsFlorida (NY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Inktel Contact Center Solutions in New York is seeking a customer service professional to handle incoming calls, address customers' concerns, and ensure resolutions are achieved. The role requires strong telephone and verbal communication skills, with the ability to organize information and multitask across multiple inquiries. The position emphasizes ownership of calls, advocacy for callers, and follow-up until promises are fulfilled, reflecting a commitment to high-quality service.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.