Patient Services Representative - Viverant Physical Therapy

Posted 3 days ago

ihealthRoseville (MN)

Physical Therapist Aides All Other Outpatient Care Centers

SENIORITY

Mid

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About the role

Description: The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties. This is a full-time role working Monday - Thursday 9:00 AM - 6:00 PM, Friday 8:30 AM - 3:30 PM out of our Roseville locations. Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

Greet and register patients; collect co-payments, pre-payments, insurance information, and photo IDVerify and document insurance information as defined by current business practices
Accurate and timely scheduling of new and existing patients in the current practice management system
Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments
Chart preparation and management
Maintain a working knowledge of health care plan requirements and health plan networks
Maintain timely communication with patients, families, and staff
Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises
With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist
Assist in organizing and writing literature for exercises, therapy, and sport programs. May assist in duties related to program development
May work with sports medicine team for golf program, dance, throwing, etc. with established programs
May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming TechsClean and stock exam rooms, gym, equipment, and therapy space
May assist with and/or lead both group and individual fitness classes, if qualified
Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients
Assist with check-in for individual and group fitness classes
Coordinate equipment repair as needed
Assist with patient transport within the clinic
Any and all other duties as assigned
Education and Experience Requirements:
High School diploma/GED or equivalent
Proficient in Microsoft Word, Outlook, and Excel
Customer Service experience required
Administrative or Medical Office experience preferred
Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Master's in Athletic Training100 hours of related experience

Benefits & Compensation: Actual starting pay will vary based on education, skills, and experience. A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus. We offer a comprehensive benefits package - to learn more clickhere. Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement. All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more.

Working Conditions: Frequentlylift up to 50 pounds independently and occasionally up to 100 pounds with assistance. Requires the ability to stand, walk, bend, and move continuously throughout the shift. Must be able to frequently perform physical activities such as pushing, pulling, and reaching. Visual acuity to read electronic and paper documents. Auditory ability to participate in phone or video calls clearly. Manual dexterity to operate standard office equipment (e.g., computer, phone, printer).

Setting: Clinic

Essential Requirements: Ability to: Comply with company policies, procedures, practices, and business ethics guidelines. Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)Demonstrate prompt and reliable attendance. Work at an efficient and productive pace, handle interruptions appropriately, and meet deadlines. Prioritize workload effectively. Communicate respectfully and professionally in face-to-face, phone and email interactions. Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions. NotesRevo/ i-Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and accessible workplace. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. Applicants or employees who wish to request an accommodation may do so by emailing HR@RevoHealth.com. For more information, please review the Know Your Rights notice from the U.S. Equal Employment Opportunity Commission. We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees/employee-rights-and-responsibilities.Please note: This job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all duties, responsibilities, and qualifications required. Revo/ i-Health reserves the right to modify job duties or descriptions at any time, with or without notice, in accordance with applicable laws.

Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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