Call Center Representative

Posted 7 days ago

marketing consultancy labNew York (NY)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

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About the role

Front Office Representative On-campus work in New York, NYWe are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic customer service team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through phone, email, or chat communications. You will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring a positive customer experience at every interaction.

Responsibilities:

Answer incoming calls and respond to customer inquiries in a timely and professional manner
Provide accurate information about products, services, and policies
Assist customers in resolving issues, complaints, and concerns efficiently
Document customer interactions and maintain detailed records of inquiries and resolutions
Escalate complex issues to appropriate departments when necessary

Requirements:

High school diploma or equivalent; additional education is a plus
Proven experience in a customer service or call center role is preferred
Excellent verbal and written communication skills
Ability to handle high call volumes and adapt to changing priorities
Strong problem-solving skills and attention to detail
Proficient computer skills and ability to use multiple software applications

Before you apply

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Your profile is current

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Two examples you can talk through

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A number in mind

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Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.