Coach the Coaches: Customer Experience Leader

Posted 2 days ago

crewlabLos Angeles (CA)

Coaches and Scouts Sports Teams and Clubs

SENIORITY

Mid

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About the role

A sports management technology company is seeking a Customer Experience Coach to lead onboarding and engagement for new coaches. You'll build community, monitor customer retention, and directly impact the performance of numerous athletes and teams. Ideal candidates thrive in relationship-driven roles and are passionate about sports. Full-Time positions available in Los Angeles or Boston. Expect a collaborative environment that values communication and customer insights.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.