Host/Coat Check Attendant

Posted 11 days ago

brooklyn wineryBrooklyn (NY)

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Full-Service Restaurants

SENIORITY

Entry

SALARY

$20.00 hourly

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About the role

Brooklyn Winery--Host/Coat Check Brooklyn Winery is a people and purpose driven organization. We believe our team is our biggest asset and the key to our success. We pride ourselves in providing an unforgettable guest experience where expertly crafted wines, outstanding food, and unprecedented hospitality come together. The Brooklyn Winery team is fueled by an unrelenting passion for food and wine, a commitment to quality, integrity and excellence, and a desire to constantly learn, grow and thrive. Brooklyn Winery is searching for team members who are committed to the art of hospitality and want to share in our love for food, wine, and events by creating memorable experiences for our guests. We value kindness, curiosity, positivity, creativity, and an excellent work ethic. If you share our passion for people, good food, and great wine, then we want you to join our team!

Position Summary: Hosts are responsible for greeting guests, taking reservations, answering questions, managing wait times, and escorting guests to the dining and bar areas. Lead hosts also participate in the training and mentoring of new hires to the host position. At all times, hosts are expected to be attentive to guests' needs, making them feel welcome, comfortable, important and relaxed. Hosts know their demeanor and actions represent the restaurant and are to provide a quality experience for guests. Hosts work in close collaboration with colleagues and must adhere to established health and safety standards. Hosts help maintain the cleanliness, presentation and ambiance of the restaurant and restrooms which is an integral part of the guests' experience.

Responsibilities:

Greet customers as soon as they enter the restaurant
Manage the flow of guests in the restaurant and bar area when seating guests to ensure even workloads for waitstaff
Provide guests with accurate wait time estimates during busy periods
Maintain a neat, organized front-of-house environment
Assist with opening/closing tasks and side work as needed, including polishing glassware and silverware and folding napkins
Have a high level understanding of the food and beverage menus
Answer phones and schedule small party reservations
Direct large party reservations to the Manager on duty
Retrieve voicemails and respond or forward message to appropriate person for response
Perform light housekeeping duties such as cleaning windows and restrooms
Abide by sanitation, health and company guidelines concerning safety, cleanliness, safe food handling and alcoholic beverages
Address guest concerns promptly, politely and positively
Contribute to restaurant growth by creating goodwill with guests
Attend meetings and trainings as requested, including pre-shift meetings
Assist restaurant management team with Menu EditsAssist with training and mentoring of new staff
Adhere to grooming, conduct and uniform standards
Be comfortable with extreme weather during service of outside dining areas
Working coatcheck for large scale events and weddings
Other duties as required
Skill Requirements
Excellent communication and interpersonal skills
Experience with reservation systems is required (Open Table, Resy, etc)
Prior customer service or server experience preferred
Knowledge of Aloha POS preferred
Food and wine knowledge preferred
Adaptability and ability to think on your feet
Ability to work quickly and with great accuracy and attention to detail
Strong work ethic
Collaboration and dedication to team goals required
Strong troubleshooting skills
Strong desire to interact with customers in a service setting
Highly organized and systematic in work
Ability to stand for prolonged periods of time
Ability to bend, stoop and lift at least 25-50 pounds
Proficient in English
Compensation/Benefits$20.00 hourly
Medical, Vision, Dental insurance offered at 20+ hours per week
Employee Discount

Brooklyn Winery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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