Healthcare Call Center Agent – 24/7 Emergency Support

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uf healthGainesville (FL)

Customer Service Representatives All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

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About the role

UF Health in Gainesville, FL operates a 24/7 call center delivering information and assistance to patients, hospital staff, and healthcare providers. The Contact Center Agent role requires attention to detail and the ability to stay calm under pressure while handling high-volume communications. Qualified candidates will have a high school diploma or equivalent (Associate's degree substitutions permitted) and strong verbal/written communication skills.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.