Customer Success Analyst (split shift 3 pm - 11 pm)

Posted 10 days ago

carlex glass americaLigonier (IN)

Customer Service Representatives Motor Vehicle Supplies and New Parts Merchant Wholesalers

SENIORITY

Mid

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About the role

Job PositionWE OFFER A COMPETITIVE WAGE:Sign on Bonus $1500/Referral bonus/Quarterly BonusPaid life insurance/short term/long term disability 401K2 weeks' vacationBranded work attire/steel toes/prescription safety glassesTuition ReimbursementSafety Driven CultureESSENTIAL JOB FUNCTIONSDevelop and maintain solid customer relationships for assigned accountsFunction as a liaison between our customers and Carlex plant managementAnalyze and communicate customer orders and priorities as received via EDI, E-mail or telephoneManage and prepare documents for incoming and outgoing shipmentsWork closely with production, shipping, receiving and management team to ensure successful adherence to customers' requirementsCoordinate transportation with assigned Logistic companiesReact appropriately and in a timely manner to all customer & material issuesProvide internal support to the Materials group as requiredCross train with other analysts on the teamAssist in the launch and set up of new parts for respective customersAssist in maintaining rack inventorySet up expedite service when issues arise with transportation delays or material lossesMonitor EDI order and resolve potential disruptions to scheduled customer shipmentsAssist with optimizing shipment managementKEY COMPETENCIESAdvanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint. Microsoft ProjectSelf-directed & results orientedStrong technical background in distribution and LogisticsHands-on approach to problem solving and analysisExcellent Analytical SkillsClear and systematic thinking with the ability to executeAble to manage, prioritize, and execute competing, timesensitive dutiesAbility to manage & order material & supplies from outside sources as requiredAbility to access customer websites/portalsKnowledge of inventory control systemsAbility and willingness to uphold the Carlex Values of Safety, Customer Focused, Teamwork, Excellence and TrustREQUIREMENTS

Education: High School Diploma or equivalent required and 4+ years of equivalent experience. Bachelor's Degree in Business preferredYears of Experience: 4+ years of experience as a Customer Liaison or Service Analyst. Tier 1 Automotive experience preferredOther Requirements: Work beyond the traditional 40 hours per week may be required as work load or projects dictate, including weekends and holidaysEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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