Customer Service Representative (Remote)

Posted 3 days ago

tailored managementSacramento (CA)

Customer Service Representatives Insurance Agencies and Brokerages

SENIORITY

Junior

SALARY

$19/hr

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About the role

They are on your side! A leading Fortune 500 insurance and financial services company headquartered in Columbus; Ohio is hiring. If you want to work for a company that provides a great culture, great opportunities, and a huge impact, apply to join our client's team! Solutions Center Representative – Public Retirement Location of Assignment: 100% WFH

Pay: $19/hr, paid weekly

Expected start date: 10/26/2026, pending completion of interview and new hire onboarding

Schedule: Training (first 6 weeks): Monday - Friday 9AM - 5:30PM EST.Post-training: 8-hour shift during business hours Monday - Friday 8AM - 11PM EST; Occasionally Saturday from 9:00AM - 6:00PM EST.

Position Summary: As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.

Key Responsibilities:

Handle inbound calls from members, partners and financial professionals
Interpret policy changes and provide expert guidance
Maintain records and use insights to enhance customer relationships
Ensure compliance with industry regulations and company policies
Educate customers on financial implications, penalties, and plan benefits
Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
Participate in career development and goal-setting sessions

Qualifications: Candidates with an active insurance license are also encouraged to apply.

Experience: 1+ year in customer service or sales

Skills:

Knowledge of various insurance products and the sales process
Solid understanding of legal implications of certain product features in different states
Strong communication and problem-solving abilities
Computer proficiency

Education: A recent degree in Finance, Business, Insurance, Economics, Communications, or a related field is preferred. Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.

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