Specialist, Donor Support Services

Posted 8 days ago

home officeChicago (IL)

Fundraisers Civic and Social Organizations

SENIORITY

Junior

SALARY

$50,000 - $56,000

Apply

About the role

Specialist, Donor Support Services The Donor Support Services Specialist will resolve constituent donation inquiries, including service desk requests, telephone inquiries, and internal staff requests. Essential functions and responsibilities include, but are not limited to: Provide timely resolution to constituent donation inquiries, and chapter requests, that are received through the service desk, contact center, or telephone. Collaborate with others within the organization to research constituent inquiries. Use information received from internal and external stakeholders, along with knowledge of business practices, in order to determine the proper course of action to resolve requests. Enter transactional data into donor databases by manual and automated processes in order to resolve inquiries. Communicate with outside vendors, including contact center and gift processing vendors, to ensure proper adherence to developed business rules. Assist in the development and documentation of operational processes.

Qualifications: Bachelor's Degree required Three to five years of professional experience required

Knowledge, Skills and Abilities:

Experience in providing training to staff in person and through remote applications
Experience with a Customer Relationship Management (CRM) system, specifically Blackbaud products
Experience with Personify database
Basic accounting knowledge
Working knowledge of relational database systems
Proficient with MS Office Suite, with advanced knowledge of MS Excel
Excellent written, verbal, and interpersonal communication skills
Strong analytical and problem-solving skills
Ability to handle multiple tasks simultaneously
Excellent organization skills
Position Location: Chicago, ILFull time

Position Grade & Compensation: Grade 503 Exempt; The Alzheimer's Association's good faith expectation for the salary range for this role is between $50,000 - $56,000.

Reports To: Associate Director, Donor Support Services

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.