ServiceNow Consultant

Posted 2 days ago

artechIrving (TX)

Computer Systems AnalystsComputer Systems Design Services

SENIORITY

Senior

About the role

ServiceNow Platform AdministratorThis position will serve as a transitional role. Initially, the primary responsibility will be managing and fulfilling administrative requests related to access and group management within the ServiceNow platform. The role will also provide Level 3 support for simple ServiceNow incident tickets assigned to our team. In addition, this position will help design and implement automated solutions for the current manual access and group management processes, transitioning those requests into the ServiceNow request catalog.This position supports the ServiceNow Platform Health Program and combines:Operational administrationPlatform engineeringProcess improvementAutomation initiativesInitial responsibilities include:Fulfill ServiceNow-related administrative requests currently tracked in Jira.Examples:Non-production access requestsGroup creationEntitlement updatesOther platform administration activitiesAs manual work is automated, the role will transition toward:ServiceNow automation developmentRequest Catalog enhancementsPlatform integrationsMonitoring and observability tool integrationDashboards and reportingServiceNow Spaces enhancementsPortal developmentPlatform engineering activities:Plugin implementationsTest automationCode reviewsPatching and upgradesLooking for someone who can:Handle day-to-day operational workIdentify and automate manual processesDesign long-term platform solutionsTake ownershipProvide clear status updatesWork effectively in a vocal, collaborative team environmentDemonstrate strong problem-solving skillsRequired certifications:CSA (Certified System Administrator)CAD (Certified Application Developer)Technical focus:Broad ServiceNow platform knowledge preferred over specific module expertise.Experience with:Platform architectureServiceNow support processesServiceNow vendor interaction (Now Support / Now Impact)JavaScript and core development skillsNice-to-have experience:AI/automation interest or exposureIdentity & Access Management integrationsSailPoint integration experienceMonitoring and platform health initiativesInterview focus areas:Problem-solving approachProcess improvement mindsetAutomation thinkingAbility to transform manual processes into scalable solutionsCommunication and status reportingThe ideal candidate is someone who can:Perform today's transactional ServiceNow work.Improve tomorrow's processes through automation.Help engineer long-term platform solutions.

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