General Manager

POSITION OVERVIEW: The General Manager is responsible for the overall success of the hotel and acts as the strategic business leader. They work closely with the corporate leadership team to develop and implement the operating strategy, brand guidelines, and corporate initiatives. The position ensures the delivery of service excellence across all areas while maximizing financial performance.

DUTIES AND RESPONSIBILITIES: Lead, support and develop the management team as needed. Ensure sales and marketing strategies are developed and executed in all revenue-producing areas and that all sales engines are fully leveraged. Drive key customer relationships through personal involvement in the sales process. Continuously promote occupancy, revenue per available/occupied room and market share growth to ensure the financial health of the property. Drive profitability and manage annual budgets, operating plans, and business plans. Ensure that all operational areas have an atmosphere that is conducive to the overall guest experience. Keep operations teams focused on the critical components of operations to drive guest satisfaction and the desired financial results; make and execute key decisions to keep property moving forward towards achievement of goals. Champion the brand’s service vision for product and service delivery and ensure alignment amongst the property Leadership team. Be highly visible and interface with guests on a regular basis to obtain feedback on quality of product, services levels, and overall satisfaction. Ensure operations managers develop a departmental orientation program and associates receive the appropriate new hire training to successfully perform their job. Ensure managers cross-train colleagues to support successful daily operations. Create appropriate development plans and develop associates based on their individual strengths, development needs, career aspirations and abilities. Ensure the same is done for all managers on property. Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce the desired results. Ensure all associates have proper supplies, equipment, and uniforms. Recruit, interview, hire, and train all associates. Conduct performance evaluations and discipline staff when needed. Maintain a professional and personable appearance at all times, according to hotel standards. Successfully achieve the hotel’s core values of ownership, innovation, craft, respect, and community. Primary duty will be managing the business and their department. They will regularly direct the work of two or more associates and have the authority to hire and terminate. All other duties as requested.

Qualifications: Previous experience in a similar role in a luxury hospitality operation. Extensive Food & Beverage experience preferred. Strong communication skills, both verbal and written, including complaint handling and resolution. Strong computer skills, including Microsoft Office. Ability to stay calm under pressure and manage multiple concurrent demands while prioritizing responsibilities. Aptitude to perform numerical analysis of data and formulate conclusions and solutions. Approachable, authentic, and engaging demeanor, setting an example for all Associates. A proven track record in a management role with the ability to inspire, motivate, and engage. Ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance. Ability to stand and walk for entire shift. Ability to develop and deliver effective training. Results oriented and highly motivated self-starter. Flexibility to work a varied schedule, which may include weekends and holidays. Requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity. We are an equal opportunity employer and consider all qualified applicants without regard to legally protected characteristics. Employment decisions are based on qualifications, merit, and business need. Reasonable accommodation(s) may be provided through the interactive process to enable qualified applicants and associates to perform the essential functions of the position. Offers of employment are contingent upon the successful completion of a background check, and we participate in E-Verify to confirm employment eligibility.