ServiceNow Architect with BSS experience
data template infotechSeattle (WA)
ServiceNow Architect with BSS experience
Posted 14 days ago
data template infotechSeattle (WA)
SENIORITY
Manager
About the role
The ServiceNow Architect will lead solution and workflow design for ServiceNow initiatives, with a primary focus on BSS experiences in a telecommunications environment and ServiceNow Sales and Order Management (SOM). This role will apply architectural expertise to design scalable solutions aligned with business and operational needs. Remote Job Position Responsibilities Design ServiceNow solutions aligned with business and technical requirements. Define and own the ServiceNow solution architecture, ensuring alignment with business objectives, enterprise architecture, security, scalability, and platform best practices. Design ServiceNow solutions supporting BSS and telecom business processes, including customer service, order management, service fulfillment, product/catalog management, billing-related processes, and case management. Translate business and BSS requirements into scalable ServiceNow technical and functional architectures. Develop integration strategies between ServiceNow and BSS/OSS, CRM, billing, provisioning, inventory, ERP, and other enterprise platforms. Design and govern integrations using REST/SOAP APIs, IntegrationHub, MID Server, event-driven architectures, and other integration technologies. Provide architectural leadership across ServiceNow modules such as CSM, ITSM, ITOM, CMDB, FSM, SPM, and IntegrationHub, as applicable. Establish ServiceNow data models, application architecture, integration patterns, security models, and governance standards. Lead technical design reviews and provide guidance to developers, administrators, business analysts, and implementation teams. Ensure solutions follow ServiceNow development best practices, including configuration over customization, upgradeability, performance, and maintainability. Collaborate with enterprise architects, BSS/OSS architects, product owners, and business stakeholders to develop end-to-end solutions. Identify opportunities to improve customer experience, operational efficiency, automation, and digital workflows through the ServiceNow platform. Support roadmap development, platform modernization, technical debt reduction, and ServiceNow transformation initiatives. Provide technical leadership during implementation, testing, deployment, and production support activities. Design workflows that support efficient, scalable business processes. Oversee ServiceNow BSS experiences within a telecommunications environment. Guide architecture for ServiceNow Sales and Order Management (SOM).BSS processes, telecom operation, customer management, order management, billing, product/catalog management, and enterprise integrations.
Qualifications:
- 8+ years of experience in ServiceNow implementation, architecture, or technical leadership.
- Strong hands-on experience designing and implementing ServiceNow enterprise solutions.
- Significant experience in BSS and/or telecommunications environments.
- Strong understanding of BSS domains such as:
- Customer Management / CRMProduct & Catalog Management
- Order Management
- Service Fulfillment
- Billing and Payments
- Customer Service / Case Management
- Customer and Service Lifecycle Management
- Experience integrating ServiceNow with BSS/OSS and other enterprise applications.
- Strong knowledge of ServiceNow CSM, ITSM, CMDB, IntegrationHub, and APIs.
- Experience with REST, SOAP, JSON, XML, web services, middleware, and enterprise integration patterns.
- Strong understanding of ServiceNow architecture, data model, application development, security, and platform governance.
- Experience leading architecture/design discussions with technical and business stakeholders.
- Strong communication, problem-solving, and stakeholder-management skills.
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