Intake Specialist (Bilingual)

Essential Duties: Supports the HRSN (Housing-Related Social Needs) Program by conducting intake screenings, coordinating rental and utility assistance payments, and ensuring accurate documentation of client services. Facilitates the initial engagement process for program participants and supports their transition to case management services. Ensures compliance with program requirements, financial documentation standards, and confidentiality policies.

Job Functions: Conduct intake screenings to determine eligibility for the HRSN program based on program guidelines and funding requirements. Collect and review required documentation including identification, proof of income, and other eligibility materials. Explain program services, expectations, and next steps to potential participants in a clear and supportive manner. Maintain accurate and confidential records of client information in the program database. Coordinate rental assistance payments in accordance with program policies and procedures. Process utility assistance payments for eligible program participants. Maintain accurate financial records of payments issued and documentation required for financial tracking and reporting. Provide payment confirmations or documentation to clients, landlords, or partners as appropriate. Facilitate the transition of enrolled participants to the assigned case management team. Ensure client documentation, intake notes, and financial information are accurately transferred to case management staff. Communicate relevant client needs or concerns to case managers to support coordinated service delivery. Maintain accurate data entry related to client intake, payments, and program participation. Assist with preparation of program documentation and reports required for program oversight or funding compliance. Ensure records meet applicable program, Medicaid, county, or grant reporting standards. Provide trauma-informed and client-centered support to individuals entering the program. Serve as a primary point of contact during the intake process to answer questions and provide guidance. Promote equitable access to services consistent with housing-first and low-barrier service principles. Perform additional duties as assigned in support of program operations.