Director of Knowledge Management
virtual vocationsDenver (CO)
Director of Knowledge Management
Posted 4 days ago
virtual vocationsDenver (CO)
SENIORITY
Manager
About the role
To unify and enhance the knowledge ecosystem, the full-time remote Director of Knowledge Management will lead a team of Knowledge Managers, setting the vision and standards for internal and external content while collaborating across departments to improve customer experience and self-service solutions.
Key responsibilities:
Define the vision, roadmap, and success measures for Knowledge Management, focusing on content ownership and governance
Coach and develop the Knowledge Management team, evolving its structure and hiring new members as needed
Shape the AI Assistant's self-service experience by aligning strategies and collaborating with Product and Support teams
Required qualifications:
Multiple years of experience leading knowledge management or content programs in a B2B SaaS environment
Proven track record of managing a team of content or knowledge professionals and coaching at various experience levels
Experience designing or operating self-service or AI-assisted support experiences
Ability to define success measures for knowledge and utilize data for prioritization
Strong writing and editing skills, with experience in KCS or comparable methodologies
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.