Patient Experience & Care Navigator
northwestern medicineChicago (IL)
Patient Experience & Care Navigator
Posted yesterday
northwestern medicineChicago (IL)
SENIORITY
Senior
About the role
Northwestern Medicine is seeking a Patient Liaison in Chicago to oversee the patient service experience and advocate for patients. The role emphasizes strong relationships with patients and staff, guidance on care plans, and resource optimization across clinics. Key responsibilities include coordinating appointments, maintaining schedules, educating patients, and preventing billing issues by obtaining necessary referrals and approvals.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.