Assist Store Manager - Retail, Merchandising & Restaurant Operations

Assist Store Manager – Retail, Merchandising & Restaurant OperationsThe Assistant Store Manager partners with the Store Manager to lead daily store operations, deliver exceptional customer experiences, and achieve sales and operational objectives. This role develops and inspires high-performing teams while driving merchandising execution, financial performance, and operational excellence. Through collaborative leadership and sound business decision-making, the Assistant Store Manager helps create an engaging environment that supports Mattel's brand, people, and business goals.ResponsibilitiesLead daily Store and Restaurant operations to achieve sales, customer service, financial, and operational goals while ensuring compliance with company policies and standards.Develop, coach, and inspire leaders and associates through ongoing feedback, performance management, succession planning, and talent development to build a high-performing team.Drive sales performance by monitoring key performance indicators, modeling selling behaviors, and implementing strategies that increase customer engagement, conversion, UPT, ADS, and customer data capture.Oversee operational execution by ensuring effective inventory management, merchandising standards, cash handling, workflow efficiency, and overall store readiness.Partner with the Store Manager and cross-functional business partners to execute store strategies, support organizational initiatives, and deliver consistent operational excellence.Manage facility maintenance, vendor relationships, and store projects to maintain a safe, clean, and welcoming environment for customers and team members.Analyze financial performance, payroll, expenses, and operational metrics to identify opportunities, improve efficiency, and support informed business decisions.QualificationsHigh school diploma or equivalent required; bachelor's degree or coursework in Business, Human Resources, Finance, Accounting, or a related field preferred.Minimum of five years of progressive retail leadership experience in a high-volume, customer-focused environment.Experience leading, coaching, and developing retail management teams.Knowledge, Skills & AbilitiesProven leadership, coaching, and performance management skills.Strong ability to drive sales performance and deliver exceptional customer experiences.Knowledge of retail operations, merchandising, inventory management, cash handling, and operational best practices.Financial acumen with experience managing payroll, budgets, and business performance metrics.Excellent communication, collaboration, and relationship-building skills.Strong analytical, organizational, and problem-solving abilities with a focus on continuous improvement.Proficiency with Microsoft Office and retail business systems.Ability to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.Additional InformationDon't meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here! How We Work: We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.Who We Are: Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.Mattel's award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.