Customer Assurance Specialist
virtual vocationsNew York (NY)
About the role
Providing excellent customer service, the full-time hourly Customer Assurance Specialist will resolve high-priority damages, defects, and carrier issues while effectively managing product claims within Salesforce CRM.
Key responsibilities:
Ensure quality customer service for customers and dealers throughout their inquiries
Handle product claims efficiently within Salesforce CRM to provide appropriate resolutions
Maintain personal case queues and close claims within required time framesRequired qualifications: High school diploma or equivalent
Customer service experience preferred
Experience using Salesforce or other CRM platforms
Working knowledge of Office Suite, including Outlook, Word, Excel, and Teams
Ability to multitask and conduct research effectively
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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