Remote PBX Operator
virtual vocationsNew York (NY)
About the role
Connecting callers to the appropriate teams, the full-time Remote PBX Operator will receive and route incoming telephone calls while ensuring customer service needs are met during rotating shifts from Monday to Friday, 8:00 a.m. to 6:00 p.m. ET.
Key responsibilities:
Answering inbound customer service calls and redirecting calls as necessary
Addressing minor issues and complaints while documenting all customer communications
Ensuring accurate and timely routing of calls to the proper areas
Required qualifications:
High School Diploma or equivalent
At least 1 year of customer service telephone experience
Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point)
Experience in Member Service Administration (MSA) is highly preferred
Commercial Operations experience is a plus
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this