Now Assist AI Agent / LLM Topic Developer
jconnect infotechScottsdale (AZ)
Now Assist AI Agent / LLM Topic Developer
Posted 14 days ago
jconnect infotechScottsdale (AZ)
SENIORITY
Senior
About the role
Now Assist AI Agent / LLM Topic Developer
Location:
Scottsdale, AZ | Omaha, NE | Chicago, IL | Washington, DC | New York, NY | Austin, TX | San Jose, CA | No Remote (Onsite role)
Duration: Full-time
Job Description:
- Now Assist AI Agent / LLM Topic Developer
- Strong hands-on and leadership experience in Servicenow AI Agent Studio (Yokohoma/Zurich).Practical experience on NowAssist Skills Kit.
- Strong knowledge and hands-on experience on LLM Topic configuration.
- Build and configure AI agents (virtual agents, copilots) on Service
Now.
Design multi-step agent workflows for real scenarios.
Use Now Assist capabilities to automate:
ITSM workflows (incidents, requests)HR / CSM use cases
Create LLM-powered "topics" (use cases) for agents.
Design:
Prompts
InstructionsGuardrailsTune responses for:
Accuracy
ToneBusiness context
Define dialog flows:
Intents
User journeys
Fallback handling
Ensure:
Natural conversation
Minimal friction
Improve metrics like:
Containment rate
Resolution rate
If you are interested, please send me your updated resume ASAP with below details:
Full Name:
Current Location/Zip:
Expected rate:
Willingness to travel/relocate to job location:
Visa/Work Permit Status:
Notice Period/Availability to Start:
Preferred Interview timings (Specify Time zone):Education Details (Bachelor's degree/ Year of Passing/ University):3-4 lines Experience Summary according to the job description:
LinkedIn URL:Looking forward for your response..Thanks and Regards, Harsh Srivastava
Jconnect Infotech Inc.
Cherry Hill, NJ 08034
Email: harsh@jconnectinc.com
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.