Service Writer

Posted yesterday

monroe tractor implementAuburn (NY)

Farm Equipment Mechanics and Service Technicians Farm and Garden Machinery and Equipment Merchant Wholesalers

SENIORITY

Junior

SALARY

$19 - $28

Apply

About the role

Service WriterAuburn, New York, United StatesApply now Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family-owned business! The Service Writer position is ideal for someone who is excellent with customers and is a problem solver. You will act as an intermediary between customers and branch staff.

Qualifications: High School diploma or equivalent. One or more years of experience in a Service Writer position and/or service or parts department. Great communication skills. Familiarity with agricultural and/or construction equipment is a plus. Computer skills including Microsoft Excel, Outlook, and Word. Self-starter with attention to detail, strong organization, and is goal-oriented. Comfortable dealing with the public. Strong team player. Able to lift 25 pounds.

Responsibilities: Assist in creating work orders. Review and maintain all repair orders for accuracy and completeness. Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting. Assist in scheduling of service work. Keep the service manager informed on all work orders. Assist with warranties. Intermediary between parts and service, technician lead contact for parts. Ensure every customer is satisfied with the products and service.

Benefits:

Medical, Dental & Vision Insurance 401K Plan + Match
Competitive Paid Time Off PolicyShort/Long Term Disability
Family-owned and operated
Annual Reviews
Annual Incentive Bonus opportunity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you. Pay Transparency$19 - $28 USDCreate a Job Alert Interested in building your career at Monroe Tractor? Get future opportunities sent straight to your email. Create alert

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.