Bilingual Customer Service Representatives (Remote) Long Term Contract with Possible Temp to Perm OpportunityPay Rate: Spanish - $17/hrRussian, Mandarin, Cantonese, Hindi, Urdu, Bengali, Creole, Korean - $18/hrLocation: Candidates must be located in EST time zone states (SD, ND, MN, NE, FL, TN, IA, TX, IN, IL, SC, MA (Remote) Projects Hours: Must be available and willing to work Monday to Friday, 8am to 8pm EST and Sat 10am – 6pm ESTLanguages Needed: RussianMandarinCantoneseHindiUrduBengaliCreoleKoreanSpanishJob Responsibilities: Handle inbound customer service calls related to healthcare enrollment and support servicesAssist clients with plan selection, enrollment, and general inquiriesProvide excellent customer service in a fast-paced environmentRequirements: High school diploma or equivalent required1 to 2 years of call center experience preferredStrong communication and customer service skillsAbility to multitask and learn new systems quicklyMust be fluent in English and designated bilingual languageMinimum typing speed of 35 WPMBasic computer knowledge requiredAssessments Required: Typing AssessmentComputer Literacy AssessmentWork Schedule: Must be flexible to work Monday through Friday and possible Saturdays within EST business hoursMandatory Training:4 weeks of full-time training requiredTraining: Candidate must be available for 30-days (4 weeks) of FULL TIME MANDATORY TRAINING 8:30-5:00pm EST.Post Training Schedule:8:30 a.m. – 5:00 p.m.9:00 a.m. – 5:30 p.m.11:30 a.m. – 8:00 p.m.
Remote Work Requirements:
Windows 10 computer or laptopWired USB headset with microphoneStable high-speed internet connectionChromebooks and Bluetooth headsets are not permittedTyping (35 wpm) and basic computer skills, COMPUTER LITERACY (70%) assessment are required. Provide the scores on the candidates resume under their name. Benefits include medical, dental, vision, and paid sick timeEqual Employment Opportunity Statement: Noor Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic."
Physical Requirements:
This position requires the ability to perform the essential functions of the role, which may include standing for extended periods, bending, reaching, and lifting up to 50 pounds on an occasional basis, with or without reasonable accommodation. Physical demands may vary depending on assignment and client-site requirements
