Part-Time Patron Services Specialist - Artist Series

Patron Services Specialist The Patron Services Specialist assists single ticketholders, subscribers, and VIP members with the purchase and exchange of tickets for all Artist Series events, and recommends the purchase of additional services and benefits. Performs other patron services related duties to enhance the patrons' overall theater experience. This position acts as the team leader for Patron Services Agents (PSA). Assists PSAs with difficult incoming and outbound calls and handles escalated customer service issues. Manages and/or solely runs the Will Call Box Office at various venues as assigned. Mentors and trains Patron Services Agents. Generates and sends daily revenue reports and reconciles daily payments. Prints and packages tickets, and performs a variety of other essential tasks in a very fast-paced environment. The Patron Services Specialist is a customer-focused, service professional, who uses established procedures, Tessitura Ticketing system, independent judgement, and various computer technology platforms to effectively do the job. To learn more about this position please view the full job descriptions. Florida State College at Jacksonville complies with the provisions of the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, and other applicable laws pertaining to College safety and security practices. The College's Annual Security Report and Annual Crime Statistics are posted on the College's website. You can access the following sites by clicking on the following link Campus Security Policies, or directly at Annual Security Report. A hard copy may be obtained at any Campus Security Office. Florida State College at Jacksonville does not discriminate against any person on the basis of race, disability, color, ethnicity, national origin, religion, gender, age, sex, sexual orientation/expression, marital status, veteran status, pregnancy or genetic information in its programs, activities and employment. For more information, visit the Equal Access/Equal Opportunity page. Veteran status and people with disabilities are encouraged to apply. Please notify the Human Resources Department if any reasonable accommodations are required during the application or the interview process.