Night Auditor - Part Time - Hampton Inn Verona

Department: Front Office

Reports To: Front Office Manager / General Manager

FLSA Status: Non-Exempt, Hourly

Position Summary: The Night Auditor is responsible for overseeing front desk operations during overnight hours while ensuring the accuracy and completion of daily financial transactions. This position combines guest service, administrative, and accounting responsibilities to provide exceptional hospitality, maintain accurate records, and support hotel operations. The Night Auditor also assists with preparing the daily breakfast service to ensure guests have a welcoming start to their day.

Essential Duties and Responsibilities: Guest ServiceWelcome guests in a friendly, professional, and courteous manner. Process guest check-ins and check-outs efficiently and accurately. Respond to guest requests, questions, and concerns in a timely manner. Handle reservations, room assignments, and room changes as needed. Resolve guest issues and complaints while maintaining a high level of customer service. Answer and direct incoming telephone calls. Maintain knowledge of hotel services, amenities, and local attractions. Night Audit and Accounting FunctionsComplete the nightly audit process and ensure all daily transactions are balanced and posted correctly. Reconcile room revenue, cash receipts, credit card transactions, and other hotel accounts. Prepare, print, and distribute daily financial and operational reports. Verify the accuracy of guest accounts and resolve discrepancies. Process charges, payments, refunds, and adjustments as needed. Ensure all financial records are maintained in accordance with company policies and procedures. Operational ResponsibilitiesMaintain front desk operations during overnight hours. Monitor hotel security and safety practices and respond appropriately to emergencies. Conduct routine property inspections and security walks as required. Ensure the lobby, front desk, and public areas remain clean, organized, and guest-ready. Communicate important information, guest concerns, and operational issues to management and incoming shifts. Assist the Breakfast Attendant with the setup and preparation of the daily breakfast service, including stocking food and beverage items, replenishing supplies, arranging the breakfast area, and ensuring cleanliness and presentation standards are met prior to service. Perform other duties as assigned to support hotel operations and guest satisfaction.

Qualifications: High school diploma or equivalent required. Previous hotel front desk, hospitality, customer service, or accounting experience preferred. Strong attention to detail and organizational skills. Basic accounting and cash-handling knowledge. Excellent verbal and written communication skills. Ability to work independently and make sound decisions. Proficiency with hotel property management systems and Microsoft Office applications preferred. Ability to maintain confidentiality and handle sensitive information appropriately.

Physical Requirements: Ability to stand, walk, and sit for extended periods. Ability to lift and carry up to 25 pounds occasionally. Ability to perform light cleaning, stocking, and breakfast setup duties. Ability to work overnight shifts, weekends, and holidays. Work ScheduleTypical shift hours are 11:00 PM to 7:00 AM, though schedules may vary based on business needs. Must be available to work weekends and holidays. Core CompetenciesGuest Service Excellence Attention to Detail Financial Accuracy Problem Solving Time Management Dependability Professional Communication Teamwork and Collaboration The Night Auditor plays a critical role in ensuring a seamless overnight operation by delivering exceptional guest service, maintaining accurate financial records, supporting hotel safety and security, and assisting with the preparation of the daily breakfast service. Hiring Range - $17.00-19.00 per hour