Guest Experience Lead | On-Duty & Escalation Navigator

Posted 17 days ago

hallson hospitalityFranklin (TN)

Lodging Managers Hotels (except Casino Hotels) and Motels

SENIORITY

Mid

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About the role

Hallson Hospitality Co. seeks a Guest Communications Manager to deliver an exceptional guest experience across the portfolio. You will lead the Guest Experience Agents, coach the team, and handle escalations by phone when needed. As Manager on Duty, you will bridge communication between Guest Experience and Operations, respond to real time issues, and support Starr Piano Suites guests both on-site and remotely as required.

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