Patient Access Representative

Posted 2 days ago

allina healthBuffalo (MN)

Patient Representatives All Other Outpatient Care Centers

SENIORITY

Mid

SALARY

$23.72 to $30.64 per hour

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About the role

Patient Access Representative Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details: .6 FTE (48 hours per two-week pay period)8-hour day/evening/night shift Every other weekend rotation

Job Description:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Principle Responsibilities
Greets and welcomes patient in person.
Collects demographic and insurance information.
Checks in or interviews patient to complete appropriate paperwork.
Directs patient to their appointment or procedure.
Documents any issues and resolutions in electronic medical record.
May assist in scheduling add-on appointments.
Verifies eligibility and benefits information for payers and interprets results.
Obtains cost information and explains information to patient if necessary.
Obtains signatures from patients as needed.
Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
May order supplies in designated work area.
Uses resources, tools and procedures to complete accounts in assigned work queues.
Assists patient in completion of request for information forms and submits to appropriate department.
May gather medical record information from all departments for collection and distribution.
May mentor new staff.
Other duties as assigned.

Required Qualifications: Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description2 to 5 years of revenue cycle experience2 to 5 years of customer service experience0 to 2 years of general office experience0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook

Preferred Qualifications: High school diploma or GED

Physical Demands: Light Work: Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range: $23.72 to $30.64 per hour

The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work. Allina Health is committed to adhering with all applicable local, state and federal minimum wage requirements.

Benefits include:

Medical/DentalPTO/Time Away
Retirement Savings PlansLife Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

Allina Health is a 501(c)(3) eligible employer*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.

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