Field HVAC Support Manager
lennoxRichardson (TX)
$107,200 to $140,700 annually
Apply (opens in a new tab)Field HVAC Support Manager
Posted 7 days ago
lennoxRichardson (TX)
Heating, Air Conditioning, and Refrigeration Mechanics and InstallersPlumbing, Heating, and Air-Conditioning Contractors
SENIORITY
Senior
SALARY
$107,200 to $140,700 annually
About the role
Manager Of Field Technical Support Lead, coach, and develop a team of technical consultants, creating an environment where people can grow and deliver exceptional support.
Own escalation procedures and service-level performance to ensure timely, effective resolution of complex customer needs.
Work to identify and address key customer needs through field support and sales partnerships.
Define, track, and analyze key metrics to strengthen the effectiveness and performance of the field technical support team.
Lead process improvement initiatives that simplify workflows, increase efficiency, and elevate the customer and employee experience.
Previous people leadership experience of a field team is preferred, with a demonstrated ability to coach teams, manage priorities, and resolve complex technical challenges.
At least five years of related technical consulting experience.
At least five years of hands-on experience installing and servicing HVAC/R equipment, supported by advanced technical knowledge.
Excellent verbal, written, and presentation skills, with the ability to communicate technical information clearly to a variety of audiences.
A customer-first mindset and strong analytical, troubleshooting, and problem-solving skills.
The ability to prioritize and manage multiple technical requests in a fast-paced environment.
The credibility and technical expertise to serve as a subject matter expert for the Technical Services Department.
Proficiency in Microsoft Office Suite; SAP experience is preferred.
A bachelor's degree is preferred.
Compensation:
This is a salaried exempt role. The starting salary range for this role and market is between $107,200 to $140,700 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.
Benefits:
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.
Our Culture:
At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.
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