Call Center Manager

Key Responsibilities: Set and monitor KPIs tied to revenue, retention, and acquisition cost Manage paid search, social, and email programs end to end Analyze campaign metrics and optimize spend against revenue targets Manage event sponsorships and lead-capture programs across Lynnwood, WA Support manager account executives with prospecting and follow-up strategy Prospect via cold calls, emails, and social selling to fill the freelance pipeline What You'll Bring The composure to deliver bad news early and clearly 8 years of learning when to trust the process and when to break it Hands-on experience with modern CSAT Reporting workflows and tooling Strong time-management skills and a bias toward action TechSphere grew up alongside its customers, scaling from a single Lynnwood room into the sales marketing partner much of WA now trusts. We hire for character and scrappy thinking, then trust the rest to follow. You'll be supported by $116,000 - $182,000, strong health coverage, conference budgets, and a team that promotes from within. Right now, today, this seat at TechSphere is genuinely empty and waiting. Bring 8 of grit or a fresh perspective; either way, this Call Center Manager role wants you.