About the role
Lead DSP/ Silverknoll/Full time
Make a real impact—help someone build independence while building a career, you’re proud of.
The Lead Direct Care Professional provides oversight, support, and direct care to individuals served by Hope Network across a variety of settings. This role serves as a leader on shift, modeling person-centered support, promoting independence, and ensuring the implementation of medical, clinical, therapeutic, and behavioral support plans. The Lead Direct Care Professional also mentors, trains, and orients new staff, assists with on-call responsibilities, and provides guidance and support to team members when supervisors are unavailable or off-site.
What You’ll Do:
Regular and predictable attendance is an essential requirement of this position. Successfully complete all required and applicable trainings and in-services including annual refresher and appropriate intervention techniques.
Provide leadership, direction and support to staff on shift in coordination with the supervisor. This may include, but not be limited to scheduling, training, compliance, on-call pager, and administrative supports.
Elevate employee relations concerns to supervisor. May assist supervisor on special projects.
Provide input as requested in the development of the consumer’s treatment plans and goals. Confirm treatment plans are implemented properly.
Implement and participate in the clinical and behavioral goals for each consumer using approved methods of instruction and intervention.
Provide through, accurate and on-time daily observational data and document using electronic record according to Agency standards.
What We’re Looking For:
Compassionate, dependable, and team-oriented
Strong communication and ability to build trust
Adaptable, patient, and resilient
Person-centered mindset with respect for individual differences
What You Bring
Required:
Minimum Education required:
Bachelors degree with 2 years experience in applicable setting
Associates degree with 3 years experience in applicable setting
HS Diploma/GED with 4 years experience in applicable setting.
Demonstrated critical thinking/problem solving skills to respond appropriately to medical and behavioral issues.
Demonstrated leadership skills and ability to problem solve independently.
Top Benefits:
Competitive pay
Medical, dental & vision insurance (may vary based on job status)
Virtual Concierge Medical Services
403(b) retirement with company match (up to 3%)
Generous Paid Time Off (PTO)
Paid training + career growth opportunities
Tuition reimbursement and scholarship opportunities
Employee Assistance Program (mental health + support)
Company-paid life insurance
Why Hope Network
Not your average job. Not your average impact.
At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.
Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.
Apply today and start making a difference.
Experience Required Bachelors degree with 2 years experience in applicable setting
Associates degree with 3 years experience in applicable setting
HS Diploma/GED with 4 years experience in applicable setting.
Licenses & Certifications
Required:
Driver's License Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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