Office Coordinator - Customer Service Representative - CSR

Benefits:Bonus based on performanceFlexible scheduleOpportunity for advancementHandyman Connection of FishersFishers, INFull-Time | Monday-Friday | Starting at $20-27/hour (Based on Experience)Looking for More Than Just Another Office Job?At Handyman Connection of Fishers, we're a small local team with a lot going on and we care a lot about doing things well.We're family-owned, locally operated, and we believe taking care of people matters just as much as taking care of their homes.We're looking for someone who likes keeping things organized, solving problems, helping customers, and making busy days run a little smoother.This isn't a traditional receptionist position.You'll be the person helping connect the dots, keeping customers updated, projects moving, craftsmen organized, and the office on track.If you enjoy learning new tools, improving how things get done, and being the person people can count on, we'd love to meet you.A Few Things You Should KnowWe're a family-owned business.Some days are smooth.Some days everything catches on fire at once.We need someone who can help keep things steady, jump in where needed, and catch small issues before they turn into big ones.No two days are exactly alike, and that's part of what makes the role interesting.If you thrive in an environment where every day is a little different, you'll fit right in.What You'll DoCustomer CareAnswer incoming phone calls, emails, and text messagesSchedule estimate appointmentsCommunicate with homeowners throughout their projectsProvide updates and answer customer questionsDeliver outstanding customer service from the first phone call through project completionScheduling & CoordinationSchedule estimates and jobsCoordinate craftsmen schedulesConfirm appointments with customersAdjust schedules as priorities changeKeep projects moving efficientlyOffice OperationsManage customer information in JobberUpdate job statuses and notesCollect deposits before schedulingSend invoices and process paymentsMaintain organized digital recordsEnsure projects move smoothly from estimate to completionMaterials & Project SupportCoordinate material orders and deliveriesVerify materials are ready before jobs beginCommunicate with suppliers and craftsmenHelp prevent delays by staying ahead of project needsCustomer Follow-UpFollow up after completed jobsRequest Google reviewsCoordinate warranty work when neededHelp create a five-star customer experienceWhat Success Looks LikeIn this role, success means helping projects keep moving, customers stay informed, and the office feel less scattered.Success means:Customers always know what's happening.Craftsmen arrive prepared.Projects stay on schedule.Deposits are collected before scheduling.Customers receive prompt communication.Nothing falls through the cracks.Things We Really AppreciateOrganized job notesHappy customersCraftsmen showing up with the right materialsAn inbox that doesn't make us afraid to open itSolving a problem before it becomes someone else's emergencyWhat Makes Someone Successful HereWe're looking for someone who:Is highly organized and detail-orientedHas excellent communication skillsCan manage multiple priorities in a fast-paced environmentLearns new technology quicklyTakes initiative without waiting to be told what to doRemains calm under pressureEnjoys solving problemsTakes pride in doing things the right wayWants to grow with a small businessHere's the kind of person we're hoping to findSomeone who doesn't just notice problems.Someone who sees what needs to be done and says,"I already fixed it."Technology You'll UseWe're a technology-driven company and are always looking for smarter ways to serve our customers.You'll regularly use:JobberMicrosoft OutlookMicrosoft OfficeGoogle WorkspaceChatGPT and other AI toolsDigital scheduling softwareYou don't need to know every program on day one. What matters most is that you're comfortable learning, willing to ask good questions, and interested in finding better ways to work.Flexible Work EnvironmentWe believe great employees deserve flexibility.After you've completed training and demonstrated success in the role, this position has the opportunity to become hybrid, allowing you to split your time between the office and working from home based on performance, reliability, and business needs.Once you've learned the role, shown you're reliable, and earned trust, we're happy to offer that flexibility.Growth & Pay OpportunitiesWe believe good work should be noticed and rewarded.Your performance will be formally reviewed after your first 30-60 days.If you're learning quickly, taking initiative, and becoming a key part of the team, you'll be considered for a pay increase.We don't want good people waiting a year to be recognized.Bonus OpportunitiesWe believe when the company wins, our team should win too.In addition to your hourly pay, you'll have opportunities to earn performance-based bonuses, including incentives for helping convert estimates into booked jobs, delivering exceptional customer service, and contributing to the overall success of the business.The better we perform as a team, the more opportunities there are for everyone to grow.Please Read Before ApplyingWe're a growing family-owned business, so some systems are still being built and improved as we go.This position is not one where you'll spend weeks sitting beside someone for training.You'll have support, documentation, and people to ask questions, but we're looking for someone who is resourceful, comfortable learning new software, open to using AI tools, and willing to figure things out.If you're looking for a job where every task is already mapped out for you, this probably isn't the right fit.If you're excited about helping build something, improving how work gets done, and making a real difference day to day, we'd love to meet you.Preferred ExperienceCustomer serviceOffice administrationScheduling or dispatchingAdministrative supportCRM software experience (Jobber is a plus)Construction or home service experience (preferred but not required)Bonus Points If YouEnjoy checking things off a to-do list.Think sticky notes are a legitimate life strategy.Can laugh when the schedule changes for the third time before lunch.Think "organized chaos" sounds kind of fun.Get a weird amount of satisfaction from making messy things organized.Have ever said, "There has to be a better way to do this," and then actually found one.What We OfferCompetitive starting pay based on experiencePerformance review after 30-60 days with potential pay increaseHybrid work opportunity based on performancePaid holidaysPaid time offStable, year-round employmentOpportunities for advancementA supportive, family-owned companyA workplace where your ideas matterThe opportunity to help build one of Central Indiana's fastest-growing home service companiesWhy Join Handyman Connection of Fishers?This role is about much more than answering phones.We're looking for someone who wants to be an important part of a small, growing team.Someone who enjoys solving problems.Someone who loves helping people.Someone who wants to build something they're proud of.Skills can be taught. Attitude, work ethic, integrity, and genuinely caring about people are harder to findIf you're dependable, organized, motivated, and excited about growing with a company that's investing in its future, we'd love to hear from you.Compensation: $20.00 - $27.00 per hourYour locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.If you're interested in:high earnings potentiala flexible schedule that you controlusing your skills to help improve other's livesHandyman Connection might be a great fit for you.Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.