Community Manager

At Techless, we make Wisephone for people who want a healthier relationship with technology. Social Media is often where someone first asks whether Wisephone will work for their family, their lifestyle, or their specific needs. We’re hiring a Community Manager to make sure those questions receive thoughtful, accurate answers. You’ll manage incoming comments and direct messages across our social accounts. You’ll help people understand our products, respond to concerns with care, and make sure conversations that need additional expertise reach the right person. This role is a strong fit for someone who writes exceptionally well, enjoys helping people, and can make sound decisions when there isn’t a script for every situation.

Excellent writing skills. You can give a direct answer that sounds warm and human, even when the question is complicated, or the person asking is upset. Sound judgment. You know the difference between a straightforward question you can answer, a situation that needs verification, and one that needs immediate escalation. Care with facts. You check information before making claims and are comfortable saying you need to confirm an answer. Empathy and composure. You can acknowledge frustration without becoming defensive, making promises you can’t keep, or arguing in public. Strong organization. You can manage several conversations at once, keep track of follow–ups, and notice what has been missed. Curiosity and initiative. You want to learn the product, understand why people ask the questions they do, and improve the way we respond over time. Familiarity with social media comments and DMs. Professional experience managing a brand account is helpful, but not required.