Group Mgr Fraud Operations (US)

Department Overview: The FCPO Issue Management team supports disciplined management of issues across Financial Crimes Prevention & Operations by providing a consistent framework for issue identification, development, remediation planning, implementation oversight, sustainability and closure readiness. Within the broader Issue Management operating model, the Issue Development function focuses on the front end of the lifecycle, helping transform potential concerns and identified deficiencies into well-defined, evidence-based issues with clear root causes, risk assessments and sustainable remediation strategies. Once a remediation plan is approved and the issue moves into implementation, primary coordination transitions from the Issue Development Coordinator to the Issue Remediation Coordinator. The team partners across business, risk, control and oversight functions to promote clear accountability, timely decision-making, effective challenge and consistent application of Issue Management requirements. The SharePoint operating model supports this lifecycle through the Potential Issue Pipeline, Issue Inventory and implementation-plan tracking structure.

Preferred Qualifications: Demonstrated experience managing issues through the full Issue Management Lifecycle, including identification, assessment, remediation, validation, and closure. Strong understanding of Risk and Control Frameworks, including control design, effectiveness assessment, governance, and oversight practices. Proven ability to conduct and lead Root Cause Analyses that identify underlying drivers and support sustainable corrective actions. Excellent cross-functional collaboration skills with the ability to influence stakeholders across business, compliance, risk, operations, audit, legal, and technology teams. Strong analytical and critical thinking capabilities, with the ability to evaluate complex information, identify trends, assess impacts, and develop practical solutions. Experience leading and coordinating projects and strategic initiatives, including planning, execution, stakeholder management, and delivery against timelines. Working knowledge of regulatory expectations, audit processes, and risk management practices within a financial services environment. Ability to translate complex business, operational, or regulatory issues into clear, concise, and executive-ready documentation. Strong data interpretation, reporting, and presentation skills, including the ability to synthesize large data sets into meaningful insights and actionable recommendations. Exceptional written and verbal communication skills, with the ability to tailor messaging for audiences ranging from frontline teams to executive leadership. Demonstrated executive presence, including the ability to confidently facilitate discussions, challenge assumptions constructively, influence outcomes, and present to senior leadership. Strong organizational management skills, including prioritization, workload management, resource coordination, and the ability to manage multiple competing priorities in a fast-paced environment. Proven ability to build relationships, foster collaboration, and drive accountability across diverse stakeholder groups. Self-motivated professional with strong attention to detail, sound judgment, and the ability to operate independently with limited supervision.