Supervisor, Card Services

Posted yesterday

illinois credit union leagueNaperville (IL)

First-Line Supervisors of Office and Administrative Support Workers Credit Card Issuing

SENIORITY

Senior

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About the role

Supervisor, Card Services As Supervisor, Card Services, you'll keep Envisant's card programs, products, and services running at full throttle-so member credit unions and partners get fast, accurate support when it matters most. Key responsibilities include overseeing daily operations for the Cards Department; assigning work and schedules for member service representatives; coaching and developing staff to follow ICUS standards, procedures, and mission; providing technical and operational guidance for Envisant systems (including balancing and workflow/user maintenance); coordinating support transitions from Implementation to Customer Service; serving as an escalation point for credit unions, processors, and partners; communicating clearly in writing and verbally; ensuring compliance with card network rules and regulations; building strong business relationships; and participating in partner-led training tied to new product development. Required qualifications/skills: Bachelor's degree or recognized industry equivalent; 3-5 years of related experience - Financial institution/payment industry experience - Prior supervisory experience - Proficiency with Word, Excel, and Power Point - Leadership, teamwork, and collaboration strengths - Experience with Ring Central, FIS systems, and Salesforce Ready to lead with integrity and energy? Apply today. Medical, dental, and vision coverage support your health. Build long-term security with a 401(k) and life insurance. Use a Health Savings Account (HSA) and Flexible Spending Account (FSA) to manage eligible expenses your way. Enjoy a competitive salary, paid time off to truly recharge, and employee discounts that add extra value to everyday purchases.

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