Dispatcher
ambitransPunta Gorda (FL)
About the role
Essential Job Functions:
- Provides excellent customer service when dealing with customers and employees. This process is often handled over the telephone and other electronic means of communications.
- Understands local and state geography to help determine response times for transports.
- Utilizes information received from the caller to determine priority and nature of call, assign and dispatch appropriate vehicle
- Data entry of information into industry specific software
- Transmits call information to personnel
- Ensures calls are prioritized in accordance with company Standard Operating Guidelines
- Posts unassigned vehicles to predetermined posting locations to ensure minimum response times, moves resources for coverage as needed.
- Must be able to physically report to work in a timely manner on a regular basis
- Must comply with all company policies and procedures Job Qualifications
Knowledge:
Medical terminology (plus)
Familiarity with local geographical region (Southwest Florida)
Use of computers Technical Skills:answering of telephonesfax machine, CAD, telephone, and radiouse of internet to access web based applications mapping applicationsvehicle tracking softwareemployee crew schedulingable to type minimum of 30 wpm
Behavioral and Physical Abilitiesable to work independently with little supervisionspeak clearly and fluentlyfunction in a team oriented environment with other communication personnel, health care facilities and road crew employeesfoster and maintain a positive and cooperative working environment - this includes training of new hires as well as answering questions/providing feedback to co-workers to better enable them to efficiently and correctly complete their assigned workwork odd hours for extended periods of time, including overnights and weekendsability to work under stress for periods of time to accomplish work needs
Remains polite and patient while collaborating with facilities calling in for transports Education and/or Experience
High School diploma or equivalent
Experience:
work in a Computer Aided Dispatch environment Preferred Training and/or Experience Emergency Medical Dispatch training Medical TerminologyHIPAA training ZollData RescueNet Dispatch-Billing system Network Fleet GPS Systems When2Work
Before you apply
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Your profile is current
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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