Call Center Specialist
jan dils attorneys at lawHouston (TX)
$15.79 per hour
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Posted yesterday
jan dils attorneys at lawHouston (TX)
SENIORITY
Senior
SALARY
$15.79 per hour
About the role
Location: Remote – Work from Home (including during training)
Schedule: Monday through Friday 10am – 6:30pm EST
Starting Pay: $15.79 per hour
Jan Dils, Attorneys at Law only hires remote team members who reside in one of the following states: GA, KY, NC, OH, TN, TX, & WVJan Dils Attorneys at Law has helped thousands of people get the benefits they deserve. We have proudly served as a voice for the disabled individual for over 30 years. Our practice has a dynamic culture, and we strive to find applicants who are committed to growth and success. Join an outstanding organization with a client-centered focus and a team of people who fight to make a difference. Do you thrive on conversations? Love connecting with new people? Energized by hitting goals and seeing measurable results? We’re looking for a high-performing Remote Call Center Leads Specialist to be the first point of contact for individuals seeking disability benefits. This is a fast-paced, metrics-driven role where your communication skills and drive directly impact how many people we’re able to help. If you’re competitive, compassionate, and goal-oriented — this role was built for you. What you will be doing as a Remote Call Center Leads Specialist: Be the first voice of the firm — connect with potential clients through phone, email, and online inquiries with professionalism, empathy, and confidence. Turn conversations into opportunities to help by gathering key information and creating a lead record for every potential client who reaches out. Guide people through the next step by clearly explaining the intake process and scheduling their initial consultation. Keep momentum moving by following up with potential clients and making sure no one falls through the cracks. Be a problem solver for clients by helping them complete simple electronic forms and troubleshooting when needed. Keep the team informed and aligned by entering clear, detailed notes of every client interaction in our CRM system. Stay on top of the details by tracking client information and documents using internal tools that keep cases moving forward. Own the scheduling experience by coordinating intake appointments and handling reschedules or cancellations smoothly. Partner with leadership and teammates when a case needs additional review or direction. Contribute to a high-performing team by tracking productivity and helping the department hit daily goals. Any and all other duties needed to serve our clients & mission. You’ll thrive in this role if you: Love speaking with new people and building quick rapport Are motivated by goals, numbers, and performance metrics Stay positive and resilient in high-call environments Take ownership of your results Balance empathy with efficiency Work well independently in a remote setting**Experience in sales, intake, call centers, retention, or high-volume client service is highly valued — but drive, coachability, and work ethic are essential. Not only is the position itself great, but the benefits we offer are fantastic as well! Remote Call Center Leads Specialist Benefits include: Health, Vision, & Dental Insurance 401K Matching Retirement Plan – We do up to 4% match! Long-term and Short-term Disability Company Paid Life Insurance
Paid Time Off:
80 hours accrued in your first year! Paid Holidays – We understand the importance of being with loved ones during holidays. Set Work Schedule – No Working Crazy Schedules! Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
Remote Work:
No commute – Work from home! Community Involvement – Want to get involved in the community but don’t know how? We can help you with that! Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day. Now you might be wondering about the pay? The Call Center Leads Specialist starting pay rate is $15.79 per hour. For this position, you receive a performance appraisal EVERY SIX MONTHS! That’s right! You will always know how you’re doing with your performance. And do you know what else? If you score well on your performance review, you will get a 32 to 58 cent increase every 6 months until you reach the cap of the pay range. If this sounds like the right job for you, please apply now! Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace people from diverse backgrounds and nurture a culture where our team members feel heard, valued, and empowered to be their most authentic selves. At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve.
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