HVAC Service Dispatcher

Posted today

redmonds complete comfortLock Haven (PA)

Dispatchers, Except Police, Fire, and Ambulance Plumbing, Heating, and Air-Conditioning Contractors

SENIORITY

Junior

SALARY

$18.00 to $21.00 per hour

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About the role

Job Description: Redmond's Complete Comfort | Lock Haven, PAWe are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.

Why Work With Us?

Join a company known for its integrity and commitment to positively impacting the community.
We care about your well-being and support both your professional and personal needs, including your family.
Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.
Could-based dispatch software - We use Service Titan (no paper!)Consistent weekly pay scheduleHVAC Service Dispatcher:
This position is the frontline support for customers, responsible for providing helpful information, answering inquiries, and addressing complaints in a professional and timely manner.

Pay Range: $18.00 to $21.00 per hour | depending on experience Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required Benefits: Health Insurance: Company covers 75% of the employee premium, 25% for dependents Retirement Plan: IRA with 3% company match3 PTO / sick days 6 paid holidays + 2 paid floating holidays (Easter & your birthday)!40 hours paid vacation

What You Will Be Doing:

Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customers
Assist clients through phone, email, online messaging, and face-to-face interactions by providing helpful information about company products and services
Organize and manage service appointment scheduling
Coordinate technician dispatching and daily routing
Handle warranty submissions and equipment registrations accurately
Maintain organized warranty and return documentation in both digital and paper formats
Process warranty claims and keep all related files up to date
Inform customers about available products, services, and company offerings
Support outbound communication efforts, including confirmation calls, membership renewal follow-ups, and estimate follow-ups
Update and maintain customer profiles, records, complaints, and communication history
Deliver exceptional customer service and ensure a positive customer experience
Utilize Service
Titan CRM and dispatch software daily for scheduling, customer management, and workflow tracking

What We Are Looking For:

High school diploma or equivalent1 + year of customer service experience Proficient in basic computer applications, including Microsoft Word, Excel, and Outlook
Professional, courteous, and approachable attitude when assisting customers
Strong written and verbal communication abilities
Excellent customer support and relationship-building skills
Strong attention to detail with accurate typing and data entry capabilities
Capable of handling multiple tasks while resolving issues efficiently
Previous experience or familiarity with the HVAC or plumbing field is considered an asset

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Your notice period

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