Office Services Associate

JOB REQUIREMENTS: As the Office Communications Associatein the Communication Center, you will act as a resource, providing customer service support regarding IT programs, telephone,TMA, Indeavor/Scheduling inquires, etc.In addition, this position completes program-related tasks for SWC related to fleet vehicles, driver eligibility procedures, emergency operations, etc. This position requires extensive personal contact and building solid working relationships with residents, employees, supervisors, administration, other campus personnel and the general public, both on the telephone and at the reception window. Selected candidate must be available to work all shifts, includingsome weekends. Schedule and number of hours will be based on facility needs.This will be discussed in more detail during interview. OTHER EXPERIENCE AND QUALIFICATIONS Minimally qualified applicants will have both of the following Experience communicating with internal and external customers (e.g., responding to inquiries, explaining policies or procedures, resolving issues, collecting information etc.) by phone, email, or in person. Experience using Microsoft Office Suite (Excel, Outlook, etc.). Examples of work may include communicating via email; scheduling appointments or meetings; entering, editing, or tracking data; etc. An excel test will be required. Well-qualified applicants will also have one or more of the following: Experience with emergency management or handling emergency situations. Experience answering multiple phone lines. Experience working confidential information and maintaining confidentiality of sensitive information. J-18808-Ljbffr