Service Writer

Posted 4 days ago

jackson group peterbiltChehalis (WA)

Bus and Truck Mechanics and Diesel Engine Specialists Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance

SENIORITY

Junior

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About the role

Service WriterWe are seeking a reliable and organized Service Writer to join our diesel service team. The Service Writer serves as the primary liaison between customers and our diesel technicians. They are to ensure accurate documentation of repair needs, clear communication, and efficient workflow within the shop. This role requires strong customer service skills, attention to detail, and the ability to manage multiple service orders in a fast-paced environment.

ESSENTIAL DUTIES: Greet customers and collect detailed notes about service concernsCreate, open, and manage repair ordersCommunicate repair needs, timelines, and estimates to customersCoordinate with diesel technicians to ensure accurate diagnosis and repairVerifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusionsOrder parts and materials as neededReview completed work orders for accuracy and proper billingMaintain organized records of service historyEnsure compliance with company policies and safety proceduresAssist with general administrative tasks to support shop operationsQualificationsHigh school diploma or equivalentPrevious experience as a service writer, service advisor, or shop coordinator preferred (diesel or heavy equipment industry a plus) Strong communication and customer service skillsAbility to multitask and work efficiently in a fast-paced environmentStrong organizational and problem-solving skillsAbility to interpret technician notes and convert them into customer-friendly explanationsPhysical RequirementsAbility to work in a shop environmentAbility to lift up to 50lbsOccasional walking between office and service baysBenefitsHealth, dental, and vision insurance availablePaid time off starts accruing immediately 401K Plan Options + Company MatchEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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