Service Management Senior Specialist - Enterprise SMO

Posted yesterday

federal reserve bank frbEast Boston (MA)

Business Operations Specialists, All Other Commercial Banking

SENIORITY

Senior

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About the role

The Federal Reserve Bank of Boston is seeking a Service Management Senior Specialist to join the enterprise-wide SMO. You will drive incident, problem, event, change, and knowledge management across FRFS products, partnering with cross-functional teams to improve reliability and the customer experience. This role also leads reporting and metrics, supporting on-call operations as needed, and contributes to a culture of continuous improvement across the FRFS portfolio.

Before you apply

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Your profile is current

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A number in mind

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Your notice period

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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.