Product Operations Analyst, Mid-Level

Join to apply for the Product Operations Analyst, Mid-Level role at Jobright.ai2 days ago Be among the first 25 applicantsJoin to apply for the Product Operations Analyst, Mid-Level role at Jobright.aiGet AI-powered advice on this job and more exclusive features.Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.Job Summary:Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. The Product Operations Analyst will be responsible for identifying issues, monitoring key systems, and collaborating with teams to enhance product delivery and customer experience.Responsibilities:Identifying root cause of issues and customer pain points through our platform's core services.Monitor key systems for Upgrade across operational areas including verifications, servicing, and customer support.Gather anecdotal and quantitative data across Upgrade's proprietary back-end tools and third party system integrations.Work closely with the operations and product teams to identify, troubleshoot and route issues across different product domains.Collaborate with customer experience teams to understand and create user stories to provide work scopes and feedback to product teamsAct as the operational subject matter expert for Upgrade's proprietary back-end toolsResponsible for incident management and escalation of issues related to our internal platformCommunicate in person with customer-facing teams regarding improvement opportunities and incident responseQualifications:Required:Strong understanding and applied use of SQLCritical thinking skills to recommend original and productive ideasAbility to synthesize complex data into actionable goalsAbility to discern system, user error, procedural and product-related issues.Ability to field product related questions across Operations.Ability to learn data and system tools for troubleshooting.Preferred:Experience working in a customer support center or similar domain experience.Experience working with loan products.Experience with third party APIs & solutions integration.Familiar with Atlassian products (Jira, Confluence, OpsGenie)Company:Upgrade is a fintech unicorn founded in 2017. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Upgrade, Inc. has a track record of offering H1B sponsorships.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProduct ManagementIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Jobright.ai by 2xInferred from the description for this jobMedical insuranceVision insurance401(k)Get notified when a new job is posted.Sign in to set job alerts for "Product Operations Analyst" roles.Senior Analyst, Space Planning, MarketplacesPhoenix, AZ $81,939.00-$122,908.00 2 weeks agoPhoenix, AZ $105,000.00-$115,000.00 5 days agoTempe, AZ $70,853.00-$88,566.00 6 days agoOperations Research Analyst - Level 2 - R10200732-7Chandler, AZ $70,200.00-$121,900.00 2 weeks agoPhoenix, AZ $45,000.00-$50,000.00 3 weeks agoTempe, AZ $80,000.00-$110,000.00 1 month agoPhoenix, AZ $60,000.00-$110,000.00 15 hours agoData Governance Senior Data Quality AnalystSenior Analyst, Analytics and ForecastingPhoenix, AZ $43,888.00-$85,068.00 1 week agoWork from Home in United States (Spanish speaker)Scottsdale, AZ $77,600.00-$116,400.00 6 days agoTempe, AZ $89,000.00-$98,000.00 3 weeks agoTempe, AZ $91,700.00-$152,900.00 3 days agoSenior Customer Experience Data & Insights AnalystIndustry Specialist - Risk, Special Projects and InvestigationsTempe, AZ $91,800.00-$196,300.00 1 week agoIndustry Specialist - Risk, Special Projects & InvestigationsTempe, AZ $91,800.00-$196,300.00 1 week agoIndustry Specialist - Risk, Special Projects & InvestigationsTempe, AZ $91,800.00-$196,300.00 2 days agoScottsdale, AZ $46,988.00-$112,200.00 1 week agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.