Guest Experience Specialist: Luxury Resort Concierge
encore boston harborEverett (MA)
Guest Experience Specialist: Luxury Resort Concierge
Posted yesterday
encore boston harborEverett (MA)
SENIORITY
Junior
About the role
Encore Boston Harbor is seeking a Guest Experience Attendant to provide friendly, attentive customer service to resort guests in person and over the phone. You will coordinate with security, housekeeping, front desk, and call center to handle lost items, printing services, and valet support, while upholding Wynn service standards.
Responsibilities include greeting guests, organizing front desk operations, maintaining incident logs, and assisting with shipping, receipts, and safety procedures.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.