Onsite Field Services Engineer - IT/OT Support Lead

Posted 8 days ago

tata consultancy servicesAshburnham (MA)

Industrial Engineering Technologists and Technicians Computer Facilities Management Services

SENIORITY

Lead

Apply

About the role

Tata Consultancy Services seeks a proactive on-site support lead to manage daily field service operations across manufacturing sites. You will handle tickets, dispatch, asset delivery, and vendor coordination, ensuring adherence to SLAs and KPI targets. The role requires ITIL knowledge, strong customer communication, team leadership, and hands-on support for network, servers, OT security, and meeting room services.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.