Seasonal Frontline Guest Experience Coordinator, New York Aquarium

Employment Type: Temporary/Seasonal Status: Non-Exempt Grade Level: Hourly Pay Rate: $23/hour Reports To: Facilities Management/Building & Grounds Supervisor Schedule: Wednesday-Sunday, including Holidays Hours: 10am-6pm Position Summary: The Frontline Guest Experience Coordinator supports daily guest operations across the New York Aquarium by maintaining a strong on-floor presence in high-traffic public areas. This position helps ensure a safe, welcoming, and organized guest experience through active wayfinding, guest flow support, operational awareness, and communication with frontline teams. The ideal candidate is observant, approachable, calm under pressure, and comfortable working in a fast-paced public environment while remaining highly visible and engaged throughout the day.

Key Responsibilities: Maintain an active presence throughout public areas to support guest experience, wayfinding, and crowd flow. Monitor congestion points, exhibit circulation, and operational conditions during peak attendance periods. Support guest movement and line organization around major attractions and Aquatheater operations. Identify and communicate guest-facing operational issues including cleanliness concerns, blocked pathways, signage issues, and presentation needs. Coordinate with Building & Grounds, Security, Admissions, and seasonal staff to support smooth daily operations. Assist during attendance surges, weather impacts, special events, and guest incidents as needed. Provide frontline observations and operational feedback to management to support continuous improvement.