Process Designer

Role Requirements: Bachelor's degree or equivalent experience 7+ years of experience in process design, business process improvement, operational excellence, business analysis, or related disciplines in the insurance industry (industry experience required)Strong process mapping and business process modeling expertise Experience leading complex cross-functional projects and change initiatives Knowledge of process improvement methodologies such as Lean, Six Sigma, BPM, or related frameworks Excellent facilitation, communication, and presentation skills Ability to manage multiple priorities and stakeholders simultaneously Experience supporting operational, transformation, or business optimization initiatives Project management experience Change management expertise Experience developing process metrics and performance reporting Bonus – Experience integrating AI into process driven initiatives.

What You Will Do: Lead process improvement and operational excellence projects from discovery through implementation Analyze complex business processes and recommend solutions that improve efficiency, quality, and customer experience Develop process documentation, workflows, standard operating procedures, and training materials Establish KPIs and process performance metrics to measure effectiveness and identify opportunities for improvement Collaborate with business stakeholders, project teams, and technology partners to define requirements and drive successful outcomes Support user acceptance testing (UAT), change management initiatives, and process adoption efforts Facilitate workshops and meetings with cross-functional teams to gather requirements and build consensus Create executive-ready reporting and recommendations based on operational and business data If you are passionate about driving meaningful process improvements and business transformation, working in a high impact role that has impact across an organization and be part of a highly collaborative team, this role may be for you! Apply today! Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance