Veterinary Client Service Representative

What you’ll do: Greet clients and patients, answer and route multi-line phone calls, and respond to questions with empathy and professionalism Schedule appointments, provide pre-visit instructions, and monitor schedules and wait times Manage patient check-in and discharge, communicate veterinary team instructions, and triage urgent cases Maintain accurate client and patient records, enter charges and reminders, and complete follow-up communication Explain invoices, process payments, and complete daily financial and end-of-day reporting Keep reception and exam areas clean, organized, and stocked Follow hospital policies, maintain knowledge of services, attend required training, and perform other duties as assigned

Requirements: High school diploma or equivalent and customer service experience required; veterinary or animal healthcare experience preferred Strong communication, organization, accuracy, empathy, and client service skills Ability to use a multi-line phone system, computers, practice management systems, and payment-processing tools Ability to prioritize tasks and work efficiently with limited supervision in a fast-paced environment Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance. Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day. Veterinary medical terminology knowledge and typing speed of approximately 45 words per minute preferred You’ll Grow with Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through: Our vast, diverse, and free library of continuing education courses - ThriveU Live, virtual interactive workshops to develop valuable leadership skills A program designed to teach you the fundamentals of running a pet hospital And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits: our care in action Competitive pay 401(k) with employer match Mental health resources Subsidized backup childcare and elder care FREE CE courses Pet perks and veterinary service discounts* Certain Benefits may be subject to waiting periods or length of service requirements. About Thrive Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, Here Fur You Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. Thrive Pet Healthcare has been recognized by Top Workplaces with Culture Excellence Awards for Purpose & Values and Work-Life Flexibility. The Purpose & Values award reflects organizations that consistently live what they stand for, brought to life at Thrive through our commitment to shaping the future of pet wellbeing and our core values. These values guide how we work and how we care for pets, clients, and one another. The Work-Life Flexibility award recognizes our focus on making meaningful work sustainable, supporting our teams in balancing professional impact with life outside of work. We welcome you to join our story and join where #WeThrive Together. Learn more at thrivepetcare.com.