Eligibility Determination Specialist

What You'll Do: Review LIHEAP applications and determine client eligibility in accordance with State and CEDA guidelines. Verify supporting documentation and investigate discrepancies to ensure case integrity. Accurately enter, update, and correct client data in internal and State databases. Ensure critical/imminent threat households and disconnected service cases are processed urgently and in compliance. Draft clear and grammatically accurate case notes. Conduct secondary review of applications to identify and address intake or verification errors. Complete all required forms, reports, tallies, and administrative paperwork related to the application process.

Required: High school diploma or GED.

Preferred: One year of experience in Energy Assistance Programs or relevant social services.

Preferred: Bilingual in English and Spanish (not required).Strong customer service and written communication skills. Proficiency in Microsoft Office (Word, Excel, Access, Outlook, SharePoint) and comfort with web-based applications. Detail-oriented with the ability to manage multiple tasks and meet deadlines. High level of confidentiality and professionalism.

Benefits: Medical, dental, vision, life insurance, 401(k), generous PTO, and more. Growth Opportunities: Join a mission-driven team and advance your career. Impact: Help ensure energy assistance reaches the families who need it most. Ready to Make a Difference? Apply now to be part of a team committed to fighting poverty and making a lasting impact in Chicagoland. Please see job description for further details. CEDA is an Equal Opportunity Employer. In accordance with applicable federal, state, and local laws, we do not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status. CEDA is a recipient of federal funding and complies with all applicable non-discrimination provisions, including but not limited to Title VI of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable regulations. Reasonable accommodations are available upon request.