Call Center Specialist

Posted yesterday

addison groupChicago (IL)

Customer Service Representatives Telemarketing Bureaus and Other Contact Centers

SENIORITY

Junior

SALARY

$17–$21/hour

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About the role

Job Title: Call Center Specialist

Industry: Public Transportation

Location: Tinley Park, IL

Assignment Type: Contract

Pay: $17–$21/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Work Schedule: Fully in office; call center operates 7 days/week. Schedule will be assigned based on business needs and candidate availability. Available schedules may include:5:45 AM–2:15 PM, 5 days/week including Saturday & Sunday10:00 AM–6:30 PM, 5 days/week, Monday–SundaySplit shift: 5:45–9:15 AM and 1:00–6:30 PMPart-time may be available for candidates who can only work one portion of the split shift Training will be approximately 9:00 AM–5:00 PM for the first two days Overtime may be available

About The Company: Join a growing public transportation organization at a brand-new Tinley Park location! This is an exciting opportunity to become part of a new team while providing an important service to individuals who rely on accessible transportation.

Job Description: The Call Center Specialist will assist customers with scheduling transportation services by phone. You’ll speak directly with customers, gather trip information, enter details accurately into the system, and help coordinate transportation based on their needs. This is a fast-paced, high-volume call center environment where you may handle multiple calls within a short period of time.

Key Responsibilities:

Answer a high volume of inbound customer calls in a friendly and professional manner
Assist customers with scheduling transportation reservations
Accurately collect and enter trip information into the appropriate system
Determine appropriate scheduling based on pickup, arrival, or appointment times
Answer questions regarding trips, schedules, and transportation services
Provide patient, compassionate service to older adults and individuals with disabilities
Maintain accuracy while working in a fast-paced environment
Follow established procedures and customer service standards

Qualifications:

High school diploma or equivalent
Strong verbal and written communication skills
Professional and friendly phone presence
Comfortable working in a high-volume call center environment
Strong attention to detail and accuracy
Basic computer skills
Customer service experience preferred; retail, hospitality, administrative, or other customer-facing experience is welcome
Ability to work the assigned schedule, including weekends as required
Must have reliable transportation to the Tinley Park location

Additional Details:

Fully onsite position with parking available
No public transportation options are available at the location
Training is provided in a classroom setting
Each employee will have their own computer, headset, and electronic workstation
The role involves frequent inbound calls and continuous customer interaction
Candidates must be available to complete required background and drug screening promptly
Employment is contingent upon successful completion of required screening
Initial assignment is at least 30 days, with potential for extension and permanent employment based on performance
Candidates must be available to start quickly; extended notice periods may not be accommodated

Perks:

Immediate start opportunity
Paid classroom training
No prior call center experience required
Potential for permanent employment
Brand-new location and team
Consistent full-time hours
Opportunity to gain valuable customer service and transportation industry experience
Meaningful work supporting older adults and individuals with disabilities
Potential overtime opportunities
Modern office environment with a large break room

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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