Remote IT Service Desk Analyst II

Posted today

childrens hospital los angelesLos Angeles (CA)

Computer User Support Specialists Computer Systems Design Services

SENIORITY

Mid

SALARY

$66,000 - $87,000 per year

Apply

About the role

Children's Hospital Los Angeles is seeking a Service Desk Analyst II to support internal users across a 100% remote position based in California. You will troubleshoot IT issues, assist with software installations, access provisioning, and maintain documentation to meet service levels and first-call resolution goals. The role requires 3–5 years in a technical support or service desk, familiarity with Windows/macOS and mobile platforms, and strong customer service skills.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.